BPO/KPO

BPO Overview of Service

We also manage state-of-the-art BPO set ups for various brands that is equipped with the latest communication amenities like E1, SIP lines, Internet Lease Line connectivity with back-ups, multiple servers, dedicated workstations and CRMs with Auto Dialer Facilties. We recruit telecallers with multiple skillsets and conversant in a variety of Indian languages in order to cater to varied requirement of clients.

We believe in optimising productivity by providing ample work space for the callers, breakout zones to rejuvenate themselves and recurring training inputs to keep sharpening their skills. Our intention is to set higher benchmarks in SLA and keep achieving it at all times.

KPO Overview of Service

Our foray into the complicated KPO business was triggered when we were entrusted with the task of managing the Revenue Assurance responsibility of a leading global telecom giant. This was for the first time that they were outsourcing this activity to a non-chartered firm but had faith in our sincerity and resolve to walk the untreaded path. This is a 24 x 7 operation where we operate within a heavily secured IT environment and meet timelines irrespective of holidays or calamities.

Our team of experts work in shifts and coordinate with the officials of this client remotely to complete the series of activities post which bills are generated for collections. We also conduct International Vendor Reconciliation under this process.